Network Status

Below is a list of recent network issues.

If you are having an issue that is not listed here, please contact support.

Scheduled Maintenance: Vumatel
Status:Current

Started on:Tue, 21 Jan 2020 10:00:00 +0200

There will be routine network maintenance which could cause interruptions to internet service for some of our valued customers. Please see the details below:

Infrastructure Provider: Vumatel

Affected areas:

Parkrand

Start date: 21 January 2020 10:00
End date: 21 January 2020 17:00

Webafrica would like to apologise for any inconvenience caused, we’ll keep you posted with any further updates we receive.
Service Interruption: Frogfoot
Status:Current

Started on:Fri, 17 Jan 2020 13:45:00 +0200

We are experiencing the following network outage:

Infrastructure Provider: Frogfoot

Affected areas:

JHB CBD
Resolution: Frogfoot technicians are currently on-site to resolve the issue.

We expect this issue to be resolved by: No ETR

We apologise for the inconvenience and we promise to keep you posted with any updates from our infrastructure providers.
Service Interruption: SADV
Status:Current

Started on:Fri, 17 Jan 2020 12:41:00 +0200

We are experiencing the following network outage:

Infrastructure Provider: SADV

Affected areas:

Highveld Estate

Resolution: SADV technicians are currently on-site to resolve the issue.

We expect this issue to be resolved by: No ETR

We apologise for the inconvenience and we promise to keep you posted with any updates from our infrastructure providers.
Slow Connectivity: International Speeds
Status:Current

Started on:Fri, 17 Jan 2020 07:56:00 +0200

Webafrica is experiencing the following service event:

AFFECTED SERVICES: International

LOCATION: National
GRADE OF SERVICE IMPACT: Major

SERVICE IMPACT: Increased latency / Packet loss

CAUSE OF EVENT: WACS and SAT3 international links Down

CURRENT STATUS: Ship to be dispatched to repair faults on both undersea cables

Latest Update:
To conduct the repairs the international submarine cable repair ship (Leon Thevenin) has been called to action. However due to unforeseen bad weather conditions (excessively strong winds), the ship remains docked in the Cape Town Harbour. The vessel is awaiting instruction from the Harbour Master as to when it will be safe to Mobilize. Feedback to be provided once the adverse weather subsides and go-ahead is given by the Harbour Master.
Service Interruption: Openserve (ADSL)
Status:Current

Started on:Fri, 17 Jan 2020 06:17:00 +0200
We are experiencing the following network outage:

Infrastructure Provider: Openserve (ADSL)

Affected areas:
- Middelburg D22B3 MSAN 01 (013243, 013282)
- Waterkloof SDC A3 MSAN1 (012340, 012346, 012460)
- Buwbes MSAN 1 (011452, 011609)
Bellville and LONDON
Affected:ADSL users
- We are currently experiencing International connectivity failures. Customers will have degraded International service.
Resolution: Openserve technicians are currently on-site to resolve the issue.

We expect this issue to be resolved by: No ETR

We apologise for the inconvenience and we promise to keep you posted with any updates from our ADSL infrastructure provider
Service Interruption: Cell C LTE Top ups
Status:Current

Started on:Wed, 15 Jan 2020 08:42:00 +0200

We are experiencing the following network outage:

Infrastructure Provider: Cell C

Affected areas: National

Resolution: Engineers are working to resolve failed top ups.

We expect this issue to be resolved by: No ETR

We apologise for the inconvenience and we promise to keep you posted with any updates from our infrastructure providers.

Cape Town Extreme Weather
Status:Resolved

Area affected:
Started on: 2019-06-21 21:12:42
Resolved on: 2019-06-25 09:21:31

Severe weather causing fiber outages
KZN Outage
Status:Resolved

Area affected:
Started on: 2019-03-09 16:43:56
Resolved on: 2019-03-14 12:38:11

KZN Area outage
LTE outage
Status:Resolved

Area affected:
Started on: 2018-07-17 07:34:26
Resolved on: 2018-07-20 05:50:33

LTE Network down
Elim Mission Tower KZN South Coast Outage
Status:Resolved

Area affected:
Started on: 2017-11-15 08:51:28
Resolved on: 2017-11-20 06:29:08

Our Elim Mission Tower was struck by lightening last night and devices are going to be replaced during the course of today. This will also affect a lot of the other links located in the KZN South Coast.
Natal South Coast Storm Warning
Status:Resolved

Area affected:
Started on: 2017-10-10 08:56:12
Resolved on: 2017-10-12 09:16:38

There is currently a very bad storm in KZN at the moment on the South Coast which has knocked out one of our primary towers.

Below is a list of recent network issues. If you are having an issue that is not listed here, please contact support.

Scheduled Maintenance: Vumatel

Status:Current

Started on:Tue, 21 Jan 2020 10:00:00 +0200

Service Interruption: Frogfoot

Status:Current

Started on:Fri, 17 Jan 2020 13:45:00 +0200

Service Interruption: SADV

Status:Current

Started on:Fri, 17 Jan 2020 12:41:00 +0200

Slow Connectivity: International Speeds

Status:Current

Started on:Fri, 17 Jan 2020 07:56:00 +0200

Service Interruption: Openserve (ADSL)

Status:Current

Started on:Fri, 17 Jan 2020 06:17:00 +0200

Service Interruption: Cell C LTE Top ups

Status:Current

Started on:Wed, 15 Jan 2020 08:42:00 +0200

Cape Town Extreme Weather

Status:Resolved

Area affected:

Started on: 2019-06-21 21:12:42

Resolved on: 2019-06-25 09:21:31

KZN Outage

Status:Resolved

Area affected:

Started on: 2019-03-09 16:43:56

Resolved on: 2019-03-14 12:38:11

LTE outage

Status:Resolved

Area affected:

Started on: 2018-07-17 07:34:26

Resolved on: 2018-07-20 05:50:33

Elim Mission Tower KZN South Coast Outage

Status:Resolved

Area affected:

Started on: 2017-11-15 08:51:28

Resolved on: 2017-11-20 06:29:08

Natal South Coast Storm Warning

Status:Resolved

Area affected:

Started on: 2017-10-10 08:56:12

Resolved on: 2017-10-12 09:16:38

Facebook

Twitter

Below is a list of recent network issues.

If you are having an issue that is not listed here, please contact support.