We are experiencing the following network outage:

Infrastructure Provider: Frogfoot

Affected areas:

Shiraz Complex
Waterfall Complex
Bendorpark Degraded Services

Status: Frogfoot technicians are currently on-site to resolve the issue.

We expect this issue to be resolved by: No ETR

We apologise for the inconvenience and we promise to keep you posted with any updates from our infrastructure providers.

We are experiencing the following network outage:

Infrastructure Provider: Openserve (ADSL)

Affected areas:

• Melkbosstrand GPON 1 ISAM 11
• Cambridge J25 ISAM 1 - (043721, 043722, 043726, 043727, 043748)
• Hermanus ISAM 6 - (028312, 028313, 028316)
• Chrissiesfontein MSAN 01 - (016364)
• Paulpietersburg - (034995)
• Underberg ISAM - (033701, 033702)
• Mount Frere ISAM 02 - (039255)
• Greyville IMAX - (013093, 031207, 031269, 031301, 031301, 031303, 031305, 031309)
• Gateway BDO ISAM 1 - (031305, 031536, 031562, 031563, 031564, 031566, 031822)
• Durbanville 7 - (021975, 021976, 021979)
• Bloemfontein H18 ISAM 1 - (051430, 051432, 051433, 051434, 051447, 051448)
• Milnerton ISAM 26 - (021551, 021552, 021555)
• Effingham A17 ISAM 2 - (031207, 031512, 031569)
• Brackenfell ISAM 01 P5A5 - (021981, 021982)
• Assa Abloy MSAN 01 - (011760, 011763, 011766)
• Waterkloof SDC D5 MSAN 1 - (002346, 012340, 012343, 012346, 012347, 012460)
• Bloubergstrand ISAM 4 - (021552, 021554)
• Congella C8A1 ISAM 1 - (031205, 031206)
• Middelburg D22B3 MSAN 01 - (013243, 013282)

Status: Openserve technicians are currently on-site to resolve the issue.

We expect this issue to be resolved by: No ETR

We are experiencing the following network outage:

Infrastructure Provider: Octotel

Affected areas:

• Cape Gate - Peak time degraded network performance

Status: Octotel engineers have received a commitment date from our metro provider they will be implementing the required changes by latest Friday 27th March 2020.

• Strand - degraded network performance - Upgrade to infrastructure 20 March 2020

Status: Octotel engineers will perform an upgrade to infrastructure 20 March 2020 - Not completed yet

We apologise for the inconvenience and we promise to keep you posted with any updates from our infrastructure providers.

IMPORTANT NOTICE: COVID-19 AND OUR SERVICES

Due to the COVID-19 outbreak in South Africa, we are implementing a work-from-home strategy for all our staff so there might be a delay in our services.
We will still be working hard to ensure your queries get answered.

Please use our digital support services for faster turnaround.
Whatsapp us by simply adding 021 464 9500 to your contacts and chat to a live-support agent now.
You can also email us on support@webafrica.com with your query and we will attend to it within 48 hours.

We apologise for the inconvenience and we promise to keep disruption to an absolute minimum.

There will be routine network maintenance which could cause interruptions to internet service for some of our valued customers. Please see the details below:

Infrastructure Provider: SADV Fibre

Affected areas:

• Lovemore Heights
• Humewood
• Summerstrand
• Newton Park
• Mill Park

We expect minimal downtime between 18 March 2020 @ 23:00 and 19 March 2020 @07:00

Webafrica would like to apologise for any inconvenient caused, we’ll keep you posted with any further updates we receive.